Fixing my Cricut

I got a new Cricut for Christmas, but it doesn't work. The blade for some reason doesn't end up where it starts and all my letters and shapes don't look right. I've been putting off calling the company because I haven't felt like sitting on hold forever, but tonight I finally decided to call. I didn't end up having to wait on the phone for very long. The girl told me to download this software and update my Cricut and that it should work now. It doesn't. So now I have to put off calling the company again to figure out what to do now. Annoying.